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Telecommunications
Client
National Telecoms Infrastructure Provider
Service Areas
Transformation | Trading
Sector: Telecommunications
The Challenge
Sales quoting was complex, inconsistent, and slow. The CPQ system rollout had failed twice. Sales and ops were in open warfare. Revenue targets were at risk.
What We Did
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Took over stalled Salesforce CPQ implementation
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Rebuilt product catalogue and pricing logic
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Delivered end-to-end training for sales, ops and finance
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Introduced deal desk and pricing governance process
The Outcome
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Quote-to-cash cycle time cut from 17 days to 8
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Accuracy rate increased by 40%
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Sales team re-engaged with tools and processes
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Revenue recovery within 2 quarters